Coco Operative CIC – Privacy Notice

Last updated: October 2025

At Coco Operative CIC, we’re committed to protecting your privacy. This notice explains how we collect, use and store your personal data when you use our services — whether that’s through our website, our in-person or online coaching, or our coaching app (coming soon).

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1. Who we are

We are Coco Operative CIC, registered in the UK. We are the “data controller” under UK GDPR, which means we decide how and why your data is used.

We are also registered with the Information Commissioner’s Office (ICO).

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2. What personal data we collect

We only collect the minimum data we need to provide our services or respond to your enquiry. This may include:

• Your name

• Your email address

• Your phone number (if provided)

• Your postcode (if relevant for events)

• Any information you choose to share with us through contact forms, sign-ups or coaching sessions

• App registration details (when available)

• Anonymous cookie data (see Section 7)

If you buy a product from us (e.g. in future, items like apparel), we may also collect:

• Your billing and delivery address

• Your purchase details (we do not store card details)

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3. How we use your data

We use your personal data to:

• Respond to enquiries or coaching requests

• Deliver our coaching services (online, in-person and app-based)

• Send you emails or updates you’ve signed up for

• Invite you to events or workshops

• Process payments or orders

• Improve our services (with your consent)

We only use your data where we have a legal basis to do so — usually your consent or our legitimate interest in running a coaching business and responding to you.

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4. Our use of third-party services

We work with trusted third-party platforms to help us run our services efficiently — for example, to book sessions, manage sign-ups, or run events. These may include:

• Mailchimp (for newsletters)

• Calendly, Koalendar, or Eventbrite (for bookings)

• Notion, Zoom, Google Workspace, and similar tools (for scheduling and collaboration)

• Stripe, PayPal, or other secure payment providers (if you make a purchase)

These providers only have access to the information needed to provide the service, and they are required to keep your data secure and confidential.

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5. How long we keep your data

We’ll only keep your data for as long as needed to deliver our services or as required by law. You can ask us to delete your data at any time (see your rights below).

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6. Your rights

You have the right to:

• Access your data

• Correct inaccurate data

• Ask us to delete your data

• Object to how we’re using it

• Withdraw your consent at any time

• Lodge a complaint with the ICO (www.ico.org.uk)

To do any of the above, just email: hello@coco-operative.co.uk

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7. Cookies

We use cookies to make your experience smoother, including:

• Remembering your preferences

• Understanding how you use our site

• Making sign-ups and forms easier to complete

Cookies do not collect personal information. You can disable cookies in your browser settings. Scroll down to read our Coohies Policy below.

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8. Our Coaching App

We’re developing a coaching app to support your growth journey. When launched, your data will be:

• Encrypted and stored securely

• Used only to deliver your coaching experience

• Never sold or shared without your consent

We’ll update this notice when the app launches, and let you know exactly how your information is protected.

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9. Data security

We take appropriate steps to keep your data safe, including:

• Secure servers

• Password-protected files

• Limiting who can access your data

• Encrypting sensitive information (especially in the app)

We do not sell your data to anyone, ever.

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Coco Operative CIC – Cookies Policy

Last updated: October 2025
Website: www.coco-operative.co.uk

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1. About this policy

This Cookies Policy explains how Coco Operative CIC (“Coco”, “we”, “us”) uses cookies and similar technologies on our website. It tells you what cookies are, what we use them for, and how you can control them.

We want this to be clear and simple — no hidden tracking, no confusing language.

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2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly, remember your preferences, and understand how people use our pages so we can improve them.

Some cookies are essential for the site to function. Others are optional and used only with your consent through our cookie banner.

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3. How we use cookies

We use cookies in three main ways:

We never use cookies to collect personally identifying information without your consent.

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4. Managing or turning off cookies

You can change or withdraw your consent at any time by using the cookie settings link in our site footer or by clearing cookies in your browser.
Most browsers also let you block or delete cookies entirely. If you block essential cookies, parts of our site (such as booking or contact forms) may not work properly.

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5. Third-party services we use

We use a small number of trusted services that may set cookies or process limited data:

• Google Analytics – anonymised visitor analytics (data stored in the UK/EU or US under UK-approved safeguards).

• Calendly – for booking coaching sessions or meetings.

• Mailchimp – for newsletter sign-ups and consent management.

• Embedded media – e.g. YouTube, Vimeo, or Notion, which may use cookies when you view or play content.

Each provider has its own privacy and cookie policies explaining their use in more detail.

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6. How we protect your data

Coco Operative CIC is registered with the ICO (Information Commissioner’s Office).
We only use data processors that meet UK GDPR standards and store information securely in the UK or EEA.

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7. Updates to this policy

We may update this Cookies Policy from time to time to reflect changes to technology or the law. The latest version will always be posted on this page.

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Contact us

If you have any questions about this privacy notice or your data or how we use cookies or your data rights, please contact:
Data Protection Lead
Coco Operative CIC

📧 cordie@coco-operative.co.uk
📞 07427 667718
🌐 www.coco-operative.co.uk